Cancellations and changes to confirmed orders are possible until the shipping notification email is sent.

To request a cancellation or change, please contact our Customer Center at cs-jp@amondz.com.

■ Important Notes
・Orders that are "in preparation for shipment" may not be eligible for cancellation or change.
・For address changes, we will request direct forwarding to Sagawa Express, which may take some time. We appreciate your understanding.
・If you return an item directly without going through us, you will be responsible for the shipping costs.

*Cancellations and changes will not be accepted in the following cases:
1. If discoloration, soiling, damage, malfunction, or loss is found in all or part of the product.
2. If the product page states that cancellations and changes are not possible.
3. If the exchange/return period (7 business days) has been exceeded.
4. If the product collection is delayed by more than 2 weeks due to customer's circumstances.
5. In the case of special promotional sale items (e.g., Black Friday, clearance sales, year-end/New Year sales, etc.).
6. If the product does not arrive at the return destination within 15 days after refund/exchange acceptance, the refund/exchange process will be automatically canceled.

In the event that an item is returned without successful delivery due to the following circumstances, we will issue a refund minus the already incurred collection shipping fee.

■Common reasons for item returns
・Delivery is not possible due to an incorrect delivery address or contact information.

・The customer was unable to receive the item due to their own reasons, such as a prolonged absence.

Please check if any of the items you ordered are out of stock.

If we confirm that any of the items in your order are out of stock, we will contact you regarding the out-of-stock item(s).

Please note that if we do not receive a response from you within 3 business days of our contact, we regret to inform you that we will cancel only the out-of-stock item(s) and ship the remaining items.

Please review our Cancellation, Exchange, and Return Policy page, then contact us via chat or the Customer Center.

・For inquiry chat, click here

・Customer Center email (cs-jp@amondz.com)

If a delivery error occurs due to incorrect information provided by the customer (such as an incorrect address), we regret to inform you that we will not be able to reship the item or issue a refund. Please ensure you double-check your order details carefully at the time of purchase.

■If you wish to change shipping information
If your order status is "Shipped," please contact the local post office or delivery company directly to change your shipping information.
Additional charges may apply depending on the situation.

However, we can only accept changes to the shipping address before the shipping notification email is sent.
If you wish to make a change, please fill out the required information below and contact us via chat.

[Required information for inquiry]
・Order number
・Name at the time of order
・Details of change (new shipping address, etc.)

*Click here for the inquiry chat

If the return request form is not enclosed, we will not be able to identify the item as a return from the customer.
Therefore, there is a possibility that the item may be returned to the customer again. We ask for your understanding.

■ Return Acceptance Period
Please contact us within 7 days of product arrival.

■ Return Conditions
Please note that returns and exchanges cannot be accepted in the following cases:
・If discoloration, stains, damage, malfunctions, or loss are found on all or part of the product.
・If the eligible period for exchange/return (7 days) has been exceeded.
・If the product page indicates that cancellation or changes are not possible.
・If the product is part of a special promotional sale (e.g., Black Friday, clearance sale, etc.).
・If product collection is delayed by more than 2 weeks due to customer convenience.

■ Specific Procedures
・For reasons attributable to us (defective product, incorrect delivery, etc.), please contact us via inquiry chat within 7 days of product arrival.
・For reasons attributable to the customer, please contact our Customer Center (cs-jp@amondz.com) within 7 days of product arrival.

■ How to Return a Product
After contacting us, please return the product according to our instructions.

※ Regarding Shipping Costs
If the product is defective or faulty, or if there was an incorrect delivery (attributable to us), we will bear the shipping costs for returns and exchanges.
※ For returns or exchanges due to customer convenience, the customer will be responsible for shipping costs.

■ Refund Process
1. We will confirm the arrival of the product returned by the customer.
2. After confirmation, the product price will be refunded to the credit card used for the purchase.
※ Even if the refund process is complete, it may take some time for the funds to be reflected in your account depending on the financial institution. If you do not see the reflection, please check again after some time.

We take every precaution to ensure the quality of our products. However, in the unlikely event that you receive a product different from what you ordered, we will be happy to accept returns or exchanges at our expense.

We apologize for the inconvenience, but please contact us via chat within 7 days of receiving your item.

*Click here for the inquiry chat.

Earn 1 point for every 100 yen spent.
Additionally, the point multiplier increases according to your membership rank.
The higher your rank, the more points you can earn.

BRONZE / SILVER: 1x (1 point per 100 yen)
GOLD: 2x (2 points per 100 yen)
PLATINUM: 3x (3 points per 100 yen)
DIAMOND: 4x (4 points per 100 yen)

It will be awarded 7 days after the product has been shipped.
*Please note that the timing may vary depending on delivery status, etc.

Points are awarded only on the "product price."
Shipping fees, cash-on-delivery fees, etc., are not eligible for point awards or membership rank calculations.

One point is equivalent to one yen and can be used for purchases.

Yes, you can.
Please apply both the points to be used and the coupon code before completing the payment.
*Please note that it is not possible to apply them after the payment has been completed due to system limitations.

The points are valid for 365 days from the date of issue.
They will automatically expire after the deadline, so please use them as soon as possible.

You can check it at the top of My Page.
My Page is here

The rules for point refunds vary depending on the timing and nature of the procedure.
Please refer to the details below.
If you have any questions, please contact our customer service center.

Situation: Details | Refund of points used | Point accrual
Before delivery: Cancel entire order | Possible | None
Before delivery: Return/refund entire order | Not possible | None
Before delivery: Return/refund part of order | Not possible | Accrual based on remaining purchase amount
After delivery: Return/refund entire order | Not possible | None
After delivery: Return/refund part of order | Not possible | Accrual based on remaining purchase amount

*If it is a "return/refund due to customer convenience" rather than a "cancellation," points used will generally not be refunded.
*In the case of a partial return, points will be recalculated and awarded based on the final purchase amount (excluding returned items).

Currently, we only accept one-time payments.
The payment methods available are credit card and online payment.

■Credit Card Payment
・Accepted cards: VISA, Mastercard, American Express (AMEX), JCB
・Payment frequency: One-time payment only
・Security: Credit card information is securely transmitted using encryption technology certified by Shopify.
*Depending on your usage, we may change your payment method.
*Please use your credit card statement or receipt.

■Online Payment
Available payment methods: Apple Pay, Google Pay, Shop Pay

■ Standard Shipping (excluding Okinawa and Hokkaido)
・Standard Shipping Fee: 1,000 yen
・Shipping Fee after Special Discount: 600 yen

* As a token of our appreciation to customers purchasing Korean products, we offer a discounted flat rate of 600 yen from the standard shipping fee.

・Free Shipping: Free for purchases of 5,000 yen or more.

■ Standard Shipping (to Okinawa and Hokkaido)
・Standard Shipping Fee: 1,400 yen
・Shipping Fee after Special Discount: 1,000 yen

* As a token of our appreciation to customers purchasing Korean products, we offer a discounted flat rate of 1,000 yen from the standard shipping fee.

・Free Shipping: Free for purchases of 10,000 yen or more.

Once we confirm the arrival and inspection of the returned item, we will complete the refund process within approximately 1-2 weeks.

■ Refund methods based on payment method
・For credit card payments: We will cancel the charge with your credit card company.
*For credit card payments, you do not need to register your bank account information.

・For online payments (PayPay, Amazon Pay, etc.): We will process the refund through the credit card company associated with your account.

*Please note that it may take an additional 3-4 days for the credit card company to complete the cancellation process.
For the actual refund date, please contact your credit card company.

*If you requested an exchange and the replacement item is out of stock, please be aware that we will issue a full refund for the item.

The refund amount may differ from the amount you expected due to discounts applied at the time of your order.
Additionally, after inspection of the product, shipping fees may be excluded if the party responsible for the return changes.

We sincerely apologize for any concern this may cause.

For international shipments, tracking information updates may be interrupted for 1-2 days as shipping carriers do not operate on weekends (Saturdays and Sundays).
How to check if delivery is interrupted: Please check whether the delivery is currently interrupted within "South Korea" or "in transit to Japan."

■Delivery Status Handling Method
・If delivery is interrupted while in transit within South Korea: Please contact us via inquiry chat.
・If delivery is interrupted after arrival in Japan: Please contact the domestic shipping company in Japan (Yamato Transport, Sagawa Express, etc.) directly.

*Click here for the inquiry chat.

If the tracking system shows "delivery complete" but you have not received your item, we apologize for the inconvenience, and ask that you please check the following first:

・Check around your home: Please check if the item is stored in a parcel locker, by your front door, inside your utility meter box, in the security office, or in your mailbox.

・Contact the delivery company: Please contact the assigned delivery company or delivery person directly to confirm the storage status of your item.

If the above does not resolve the issue, please contact us via chat with your order number.

*Click here for the inquiry chat

Free shipping on purchases totaling 5,000 yen or more.
For deliveries to Okinawa and Hokkaido, free shipping applies to purchases totaling 10,000 yen or more.

We apologize, but we do not offer international shipping.

Please note that only one delivery address is allowed per order.

If you wish to send items to multiple addresses, please place a separate order for each address.

Guest purchases are welcome, but registering as a member offers more convenience and benefits.

Benefit 1: Exclusive Coupons
New members receive a one-time 10% off coupon upon registration.

Benefit 2: Receive Exclusive Information
By simply registering your email, you can be among the first to receive member-exclusive event and promotion information.

If you do not receive an order confirmation email, please check the following:

・Please check your spam folder to see if it has been routed there.

・Please double-check that the email address you registered when placing your order is correct.

We sincerely apologize, but social login is not currently supported.

We are working towards early implementation to make it more convenient for our customers to use our services, and we appreciate your understanding.

If you wish to withdraw, please contact us via the inquiry chat.

We will complete the withdrawal process within 2 days of receiving your request.

*The inquiry chat is here

If you have forgotten your password, please reset it by clicking on "Forgot your password?".

A verification code will be sent to your registered email address, and you can use that code to set a new password.

Please note that your User ID (email address) cannot be changed once it has been set.

You can change it from Login > Your Account > Address Management.
Please enter your full address, including the building name and room number.

Please log in and go to Your Account > Address Book to make changes.

Please check the "Contact Us" button below the store.

If you contact us via the inquiry chat, we will review the content and respond promptly.

*Click here for the inquiry chat.

This site has established a "Personal Information Protection Policy" and handles your personal information with the utmost care.

For details, please refer to our Privacy Policy.